Refund policy

Returns and exchanges are covered by the Velvet Hour Promise — tell us within 30 days of delivery and choose a replacement or full store credit; you will not be asked to ship anything back. For hygiene reasons, used items are never return-shipped. To request a return or replacement, reply to your order confirmation email or contact us through the Contact page.

The Velvet Hour Promise — 30-day satisfaction guarantee: Try your order for up to 30 days from delivery. If you're not satisfied, contact us and we'll make it right with a replacement or a full store credit — your choice. For hygiene and safety, used items are never returned or resold, so we will never ask you to ship a used product back. Defective items are covered the same way: replacement or store credit, no return shipping.