Terms of service

Overview

This website is operated by Velvet Hour. By visiting our site or purchasing from us, you agree to these Terms of Service. If you do not agree, please do not use the site.

Age requirement

You must be at least 18 years old to browse or purchase from Velvet Hour. By using this site you confirm that you are 18 or older.

Products and pricing

Our products are intended for adult personal use. We make every effort to display products, colors and descriptions accurately, but slight variations may occur. Prices are in US dollars and may change without notice. We reserve the right to limit quantities and to refuse or cancel any order, including orders that appear to be placed by resellers or that contain pricing errors. If we cancel an order after payment, we will refund you in full.

Orders and payment

You agree to provide current, complete and accurate purchase and account information. Payments are processed by our payment provider; we do not store full card details.

Shipping, returns and the Velvet Hour Promise

Shipping, returns, replacements and the 30-day Velvet Hour Promise are governed by our Shipping Policy and Refund Policy, which form part of these Terms.

Use of products

Follow the included instructions, clean products before and after use, and stop use if you experience discomfort. Our products are not medical devices and are not intended to diagnose, treat or prevent any condition.

Intellectual property

All content on this site, including text, images and branding, belongs to Velvet Hour or its licensors and may not be copied without permission.

Limitation of liability

To the fullest extent permitted by law, Velvet Hour is not liable for any indirect, incidental or consequential damages arising from the use of our site or products. Our total liability for any claim is limited to the amount you paid for the product in question.