It's the question we hear most, asked in the most ways: what is this going to look like? On a statement, in an inbox, on a porch. Here are the straight answers. For the full walk-through, see Discreet Shipping & Billing, Explained.
What exactly shows on my bank or card statement?
One name: Velvet Hour. That's our store name, and it's all that appears — a statement that tells no stories. It is never a product name or anything that describes what you bought.
Does the pending charge look different?
No. The name doesn't change between the pending charge and the posted one — it's Velvet Hour from the moment the charge appears.
I do everything in a banking app. Same answer?
Same answer. Apps don't invent their own descriptions; they display the descriptor your bank received, so what you see in the app is Velvet Hour, just like the paper statement.
What arrives in my email inbox?
An order confirmation when you check out, and a shipping confirmation with tracking when your order is on its way. Your email is used for order updates and, only if you subscribe, our newsletter — nothing else.
Will the package give anything away?
No. Every order ships in a plain, unmarked box or mailer with no product names and no logos, and a sender line that says nothing about what's inside. Porch, mailroom, front desk — it looks like any other parcel. The full details are on our Discreet Shipping & Billing page.
Do you sell my information?
No — we do not sell personal information, ever. We also never see or store your full card number; payment is processed securely by our payment provider. And you can request access to, or deletion of, your personal data at any time via our Contact page.
What if I need a replacement under the Velvet Hour Promise?
Nothing new appears anywhere. A replacement ships in the same plain, unmarked packaging, and a store credit is applied to your Velvet Hour account rather than appearing as a line on your bank statement. Under the Promise, if an item arrives damaged or stops working within 30 days of delivery, we replace it or issue a full store credit — and used items never need to be shipped back.
Any other questions?
The FAQ covers the rest, and our Contact page reaches a human. When you're ready, The Rose is where most people start — quietly, of course.
Adults only (18+).