Discreet Shipping & Billing, Explained
Discretion isn't an add-on at Velvet Hour. It's the way every order is packed, shipped and billed — the same for the first-time buyer and the fiftieth. This page walks through exactly what you, your mailbox and your bank will each see, so there are no surprises at any step.
The box
Every order ships in a plain, unmarked box or mailer. No product names. No logos. No branding, no slogans, nothing printed on the outside that hints at what's inside. To anyone who sees it — a partner, a roommate, a neighbor, the person who signs for the mail — it looks like any other parcel.
Inside, your item arrives in its own product packaging, sealed as it left us. The outside of the delivery is the only part the world sees, and the outside says nothing.
The sender line
The sender line on the label is as quiet as the box: a neutral business name, with no reference to Velvet Hour and nothing that describes the contents. Nothing about the label identifies the package as coming from an adult store, because nothing about it needs to.
Your card statement
Charges from Velvet Hour appear on your bank or card statement as Velvet Hour. That is the only name you will see — never a product name, and nothing that describes what you bought. The descriptor is the same whether the charge is pending or posted, and it's the name your banking app shows as well, because apps simply display the same descriptor your bank received.
Tracking and delivery
We process orders the same day they're placed. When your order ships, you'll receive a shipping confirmation email with tracking, so you can follow the parcel and plan to be the one who brings it in, if that matters to you. It's delivered like any ordinary parcel — because as far as anyone handling it can tell, that's exactly what it is.
Your information
We collect only what we need to get your order to you. Payment is processed securely by our payment provider — we never see or store your full card number. We do not sell your personal information, ever. Your email is used for your order updates and, only if you choose to subscribe, our newsletter. You can ask us to access or delete your personal data at any time through our Contact page.
If something isn't right
Discretion includes how problems are handled. Under the Velvet Hour Promise, if your item arrives damaged or stops working within 30 days of delivery, we'll replace it or issue a full store credit — and for hygiene reasons, used items never need to be shipped back. Any replacement travels in the same plain, unmarked packaging as your original order.
The short version
A plain box. A neutral sender. A statement that reads "Velvet Hour." Nothing, at any point, that connects the delivery to what you bought. If you'd like to see what everyone is being so quiet about, start with The Rose — and the finer details live on our Shipping & Returns page and in the FAQ.
Adults only (18+).